At Woodbrick, we allow our customers to customize their
orders on their own and since every piece of furniture is designed exactly as
per the customer’s preferences, the order(s) cannot be cancelled once it has
been placed successfully.
We endeavor hard to provide our customers with the widest
range of high-quality furniture. Further, our customers get the opportunity of
customizing their order as per their needs. However, if the furniture delivered
to them has any manufacturing defects or in case we deliver an incorrect
product to them or even if their furniture sustains any damages during transit,
then the customer can easily lodge their complaint or get in touch with us at our
customer care number 0124-6900699. Customers can also send us an email at firstname.lastname@example.org. We assure you of prompt
services in case there are any minor damages that can be fixed or repaired
easily. In case of major damages, we shall arrange for a pick up by our
customer care team member as early as possible. We shall also refund the full
amount. Customers need to maintain the condition of the furniture until we are
able to make arrangements for a reverse pick up.
We won’t be in a position to take up any change or
cancellation requests post seven days of the delivery of the furniture. We also
request the customer to be personally present at the time of the delivery and
check the condition of the furniture during the delivery time itself.
After the customer returns the furniture, the full amount
paid at the time of placing the order shall be successfully credited into their
(customer’s) account within seven working after the day the customer chooses
places a request for the refund.
"If it’s not right, we take it back."
At Woodbrick, we’re committed to offering 100% customer
satisfaction. We strive hard to provide our customers with the best online
furniture shopping experience and further offer them with the best in class
products. Our team ensures that our customers get prompt and quick services and
we also resolve all product related issues in case they are not too happy or
satisfied with our products or services.
Following is our
refund and return policy:
What happens when I
receive a damaged piece of furniture?
In case any of our customers receives furniture that is
defective or was damaged at the time transit, then we would sincerely like to
apologize for any inconvenience caused to them. However, such customers are
requested to place a request for returning the product. This can be done by
contacting us at our customer care number 0124-6900699 or by emailing us at email@example.com.
How do Return &
Refund processes work?
After we’ve received a request for refund from you, our
customer care department will get in touch with you via a phone call or email.
Our executive will not only try to understand the reason behind your request
but will also determine if any damage has been caused to the furniture. After
the executive has spoken to you, he/she shall initiate a reverse logistic
process and all the costs associated with the same shall be paid by the company
How will I get my
The full amount paid at the time of placing the order shall
be refunded to your account. However, this shall happen through the same
process or route that was used at the time of order placement. In case of
cheque or cash payment, we shall get in touch with the customer and request
them to provide details pertaining to their bank account in order to refund the
full amount successfully.